Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
You must apply for a foodbank voucher before we can help
In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.
1. CONTACT A REFERRAL AGENCY
They will discuss your situation and supply you with an electronic foodbank voucher where appropriate.
For further help accessing a referral agency please call the appropriate number below.
Tameside residents:
0161 342 8355 for Tameside Borough Council
or
0800 074 9985 for Tameside Welfare Rights
Manchester residents:
0800 234 6123 for Manchester Community Response
If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Please note, if you are a local organisation or charity that works with people who might need the food bank, please contact us directly.
2. PROCESSING YOUR VOUCHER
Once an electronic voucher has been issued the referral agency emails us at the Foodbank with the voucher number. It also automatically shows up on the Foodbank data system so the email is a back up to ensure we pick it up.
The voucher is then processed by the warehouse team who pack the food for the relevant number of people and record in the system that the voucher has been fulfilled.
3. RECEIVING YOUR FOOD
Droylsden & District Foodbank is open for collection of food parcels every Friday. For opening times and location please click HERE.
More detailed directions are available on the Collection of Food Parcels page.
If you have any further questions our FAQ’s page may help, or feel free to give us a call on 07473 452813